Change your pricing

You’ve decided to raise a price, shrink an allowance, or move a feature to a higher tier. The change itself is a few clicks. The question worth being deliberate about is what happens to everyone who already bought the old terms.

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The default: nothing happens to them

Publish the change and it reaches new subscribers only. Every existing customer stays on the version they received, indefinitely. You don’t opt into that. It’s what happens if you do nothing special, because the alternative — silently repricing people who already paid — is the kind of thing you can’t undo once they notice.

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Making the change

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Moving someone forward, on purpose

Two things move a customer onto current terms, and both are deliberate:

• They change plan. Switching plans re-attaches the subscription to the target plan’s current version — including anything that changed since they first subscribed.
• You migrate them. From the dashboard, when you’ve decided the old terms should end.

Nothing else does it. A new price, a raised limit, a feature you removed — none of it reaches someone already subscribed.

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If the feature is metered

A price is immutable on its amount at the provider, so changing a rate is always “create a new one and point the entitlement at it”. Kerne does that when you replace a rate. Customers already subscribed keep the rate they signed up on. They move onto the current one when their plan changes — same rule as everything else. See Meters & usage.

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One thing that catches people

An add-on rides the subscription rather than sitting beside it, so a plan change carries it along. If an add-on exists on one plan and not the other, switching plans ends it. Model an add-on you intend to survive a plan change as a feature present on every plan, with a different allowance.

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